FAQs

 

What form of payments do you accept?
Cash, checks, credit/debit, PayPal, or PayPal Credit.

How much of a deposit is required?
No deposit is required - payment due at time of delivery.

What are the drop-off and pick-up times?
Drop-off times start as early as 7:00am and pick-up time no later than 9pm the same day, unless specific arrangements are worked out in advance. For overnight rentals pick-up time starts as early as 8:00am

Do you deliver and set up?
Absolutely! We will deliver and set up each bounce house and make sure that it's clean and in good working condition. Set up takes as little as 20-30 minutes depending on the unit size and requires a 120V circuit with a minimum 15 amp breaker which is standard on most homes.

What are the bounce house rules?
Adult supervision required at all times No shoes, eyeglasses, food, gum, candy, markers, crayons, pens or drinks No wrestling or fighting No Silly String! See in depth safety and policy tips here

What type of surface is needed?
The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface your using for us to supply proper equipment.

What do I do in the event of inclement weather?
We know that the weather/emergencies can be unpredictable and very harsh at times. We don't want to run the risk of injury to the children or our contractors, or damage to our equipment,. So, our policy is very simple. We check the weather as it is a very important part for the safety of our clients, we will communicate with you via phone or email 48-72 hours in advance if there are potential concerns primarily high winds and rain. For any weather related situations we will communicate to the day of your event and if both parties choose to continue with the event we will proceed as planned. Although it does not happen often, there are times when we will have to decline setup if we feel it would be unsafe to use the equipment. Winds and rain in excess of 15 - 20 mph would prevent us from safely anchoring the unit. Your safety is first to us and in case the day starts out wonderfully, but bad weather occurs please visit our The Weather Changed - What should we do? page that will provide quick and simple steps to help protect you and your guests.

Do I have to sign something?
You will be required to sign a Rental Agreement/Release of Liability Waiver upon receiving delivery of the rental equipment. This is a standard Rental Agreement that includes but is not limited to your agreement to follow the rules of safe operation, to care for the equipment while it is in your possession, and to assume all liability for any injuries or damage that could occur while the equipment is in your possession. For overnight rentals there is additional information we will provide on how to help prevent damage. Everyone who rents equipment from us is required to sign this agreement.

What is your cancellation policy?
We offer a 100% refund if your rental is cancelled more than 24 hours prior to your event. We understand that sometimes unforeseen problems cause your party to be rescheduled and we will do our best to accommodate any schedule changes that arise. Any changes are subject to availability. In the event of the possibility of bad weather, you will be given the option to cancel 2 hours prior to the event and receive a refund of your payment. If you choose to have us come out and we are unable to set up due to weather conditions, there will be a $25 cancellation fee.

Is your Equipment Safe and Clean?
We make sure we clean the equipment after every rental. We do our best to insure that the Bounce House or inflatable you rent is clean for the kids and looks good on the outside and inside of the unit. In addition we only buy the latest and safest equipment available. We are constantly reviewing new products that offer the best bounce and the highest level of safety. Prior to each rental our staff will perform an inspection of the equipment to insure it is properly setup, there is no damage and the unit is clean.
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